Merry Christmas & Happy New Year! We will be closed from 3pm Tuesday 24th December and will reopen 9am Friday 3rd January.

Dispute Resolution Process

WBS understands that occasionally misunderstandings, mistakes and disagreements occur. We therefore have a process for dealing with such circumstances.

In the first instance, any one of our staff can help to resolve a problem. Should a staff member not be able to help you come to a satisfactory resolution, then you can ask for the Operations Manager to assist and review your case.

If you are still not satisfied after dealing with the Operations Manager then your query can be escalated by writing to the Chief Executive Officer.

As a Financial Service Provider, WBS is a member of an Approved Dispute Resolution scheme – The Insurance & Financial Services Ombudsman (ISFO).

If the WBS internal process has been unable to bring about a satisfactory resolution then you can contact the Insurance & Financial Services Ombudsman through the following link:

www.ifso.org.nz/complaints